Your dignity is a matter of prime importance to us, and all staff receive training in this area.
You will be asked for the name by which you wish to be addressed, and this name will be recorded on your Service User Plan and used by all staff. You are perfectly entitled to ask that your principal carers use one name, and others use another name. The level of familiarity is under your control. In the absence of information to the contrary, staff will address you formally, using your title and surname.
Staff are trained to be sensitive to your feelings when in company.
The Agency seeks to reduce any feelings of vulnerability which Service Users may have as a result of disability or illness.